My intelligence was insulted by the dealer on this visit. I left my truck for 10 days for all my issues to be repaired. Multiple issues were not addressed the way I expected. I showed the service advisor the brake pedal noise I was having a creak when pedal was pressed/released slowly. When I picked up the truck I see the repair order says normal brake switch noise. A squeak/creak from the pedal is not normal brake switch noise. The problem is not intermittent and happens all the time. The door panel leather split and was told on the repair order that was not warranty. Advisor did not advise me of why that decision was made. I felt I was blown off because of multiple warranty issues on same visit and no real effort was made.
Not very customer oriented when I checked in. They seemed stressed and not eager to help. I don't mind paying a little more as long as the service is awesome! I did not get that experience. I also paid for a tire rotation but I do not believe it was done. I believe this because I have had a slow air leak on my right rear tire and today I got a warning of low tire pressure in my right rear tire. Kind of suspicious to me.
I purchased my car from Grand and have had it back in a couple of times for service. My experience has always been good with the service department and I find them very helpful and informative. They have been very willing to work with my extended service plan and get any work that needed to be done authorized. This has kept my out of pocket cost to a minimum which is why we bought the service plan up front. My last time in I brought it in for an issue with a coolant leak, they ended up also finding some issues with the engine that needed to be addressed. Everything was repaired, I did have to make a couple of trips back for small issues that needed to be addressed and they took care of me as quickly as possible and were very friendly and professional. I worked with Terrance, and Shawn and Tim and would highly recommend these guys.
3rd. time in shop for same 2 problem's, Got lame excuse both time's but no fix
How do you say Lemon Law???
Tim Bottom's is trying to make it right. Sent request to Detroit for trade, No response yet!
The service was just great and my service advisor did a wonderful job. This is my third new Buick and this dealer so far is the best to date. This dealer is the furthest from my home and worth the drive. I didn't fill like I was a number and all that they cared about was their rating with GM.
I called on a Friday for an oil change on a Saturday. They were willing and ready to serve. They also found an issue they were able to resolve at the same time.
They kept me informed and up to date, engaging me in decisions as appropriate.
Comfortable waiting room experience as I desired.
Great overall experience.